Legal
Privacy Policy
Last updated: 1 November 2026
Who we are
The Casting Portal Limited · Registered in England and Wales · Company No. 16842582 · Registered office: 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ
Who we are
The Casting Portal Ltd ("The Casting Portal", "we") operates this platform for artists, crew, productions, and service partners. This policy explains what personal information we handle when you use the site. The Casting Portal Limited is registered with the Information Commissioner's Office (ICO), registration number ZC289576.
Information we collect
We collect the details you submit when you create an account or profile, including your name, email address, password, role, location, credits, media, and messages. If you request a payout, we also store the UK sort code and account number you enter. We keep a record of bookings, wallet balances, and payout requests so those payments can be processed. If you send an enquiry to a business, we store your name, email and message to pass it on.
How we use it
We use this information to run your account, show profiles to productions, handle bookings and messages, pay approved withdrawals, and keep the platform secure. We do not sell your personal information. We may feature members' names and headshots in promotional posts on our website and social media. Members can ask us to stop at any time by emailing [email protected].
Who we share it with
Profile details you publish can be seen by signed-in productions and, where a profile is public, by visitors to that page. Payment and payout records are available to our administrators so they can complete bank transfers. Service providers who host the site, store files, or send email process data only so we can operate the portal.
How long we keep it
We keep account and booking records for as long as your account is active and for as long as we need them for payments, disputes, and legal obligations. You can ask us to close your account from your profile settings.
Your choices
You can update your profile in the dashboard. You can ask us what information we hold, ask for a correction, or ask us to delete information that we are not required to keep. Contact us at the agency booking email shown on the site.
Children's data
For a young performer profile we collect the child's first name or stage name, date of birth (used only to calculate an age band, and not shown to productions), region, photos, skills, and measurements, plus the parent's identity documents and the child's birth certificate. We use this to verify the profile and show it to approved productions for casting. Admin staff and approved production accounts can see an approved profile. Documents are stored in a private bucket that is not public. We delete a child's profile data within 30 days of the parent account closing. The birth certificate is deleted once the profile is verified, unless it is still needed for an active booking. Parents can ask for access, correction, or deletion. Children's Code defaults apply: profiles are not public, not used in marketing without separate written permission, and the child has no login or messaging.