FAQ for talent, productions, and the marketplace

Open Log In and use the email on your Casting Portal account. If the password is forgotten, choose Forgot password and follow the reset email. You must verify your address before the first sign-in: look for the message from [email protected], including the spam folder. If the reset link has expired, request a new one from the login page.

Registration, profile creation, and browsing casting briefs are free. Free members pay 13% + VAT on talent and crew earnings processed through the agency. Pro members pay 10% + VAT. VAT on that commission is 20%. On a £1,000 fee a Free member is charged £130 commission and £26 VAT (£156 deducted, £844 net). A Pro member is charged £100 commission and £20 VAT (£120 deducted, £880 net). Issued invoices keep the amounts stored when they were created.

Confirmed and pending engagements appear on your Bookings tab, including the calendar. A date with a booking opens the project, call time, and location. The status stays pending signature until you review the contract and choose Agree & Sign. After you sign, the booking is confirmed inside The Casting Portal. Production does not confirm work by a private text or off-platform email.

Open Bookings, select the engagement, and read the contract on the booking. Choose Agree & Sign on that booking. Signing stays on The Casting Portal. If the contract is not on the booking yet, wait for the agency workflow or message production through the portal rather than signing a document sent outside it.

Open Wallet on your dashboard, or go to Profile and choose Account Settings. The Subscription card shows your current plan (Free, or Pro at £9.99 a month or £79 a year), the renewal date, and the billing status. Choose Cancel Subscription and confirm. The Casting Portal asks Stripe to stop the next renewal at the end of the billing period you have already paid for. Pro access stays on until that date. The card then reads: your subscription is set to cancel at the end of your billing period on that date, and you retain access until then. Cancelling does not switch the account to Free immediately, and it does not refund the current period. If you change your mind before the renewal date, choose Resume Subscription on the same card. That restores the renewal. After the date has passed, Pro has ended and you would subscribe again to return.

Artist and crew casting calls are applied for inside The Casting Portal. Briefs do not show other casting boards, outside application links, or the hirer’s email address. Choose Apply on the brief. The portal contacts the hirer for you. Stay on the platform rather than searching for the original listing elsewhere.

Use Search Talent to open a profile, then Shortlist, Check Availability, or Message. Those actions stay on the platform. The public search cards do not include a Book button. A booking is made by a verified production company or casting director from their production shortlist, where the project and escrow terms are confirmed. The location filter covers UK regions and international film and TV hubs, including Los Angeles, New York, Vancouver, Toronto, Sydney, Melbourne, Paris, Berlin, Rome, and Tokyo. Type a country or city in the field. All locations returns talent worldwide and does not limit the search to the UK. Free members are 13% + VAT and Pro members are 10% + VAT. Direct phone numbers are not shown on public profiles.

When a talent or crew booking is processed through The Casting Portal, the agency commission follows the member tier: 13% + VAT for Free and 10% + VAT for Pro. VAT on that commission is 20%. It is deducted from the artist or crew side of the engagement and shown on the agency invoice. Questions about a live booking can go to [email protected].

A booking is confirmed after the artist has the engagement on their Bookings tab and has agreed the contract in the portal. Until then it can sit as pending signature. Call time and location are on the booking once they are issued. Keep the conversation in Message or Book via Agency so the confirmation stays on the record.

The Rate Cards hub lists Pact / FAA background artiste rates and the Pact / Equity supporting artist agreement for 1 April to 31 December 2026, including basic fees, overtime, supplementary fees, and travel allowances. These are reference figures. Confirm the schedule in force on the production before you book.

For Sale listings are sent by tracked courier. Buyers follow the order under Marketplace, My Bookings. Sellers follow Incoming Enquiries on the same Marketplace page. Courier updates are exchanged with Message Seller or Message Owner on that order. The Casting Portal does not replace the courier’s own tracking page. Share the courier reference in that message thread so both sides can see it.

Marketplace sales are separate from the 13% + VAT agency commission on talent and crew bookings. Location and property listings do not use an item-condition grade. Kit and picture cars still show condition on the card.