Returns and Refund Policy

Overview

Cameras, lighting, and audio equipment on The Casting Portal marketplace are sold by independent members, not by The Casting Portal itself. Because these are peer-to-peer sales, the same return terms apply to every physical product listing. Hire bookings, locations, and services are not covered by this policy.

Return window

Buyers have 14 days from the date of delivery to request a return. The window covers both defective items and items the buyer no longer wants, provided the goods still meet the condition rules below. A request made after the 14th day is outside this policy.

Condition of goods

Items must be returned in the exact condition described in the original listing, including every accessory, cable, battery, case, and piece of packaging that arrived with the sale. The buyer is responsible for using the equipment only as needed to check that it matches the listing. Damage, missing parts, or signs of use beyond that inspection can be refused or can reduce the refund.

Return shipping

• Return requests must be started through the platform, on the marketplace order for that purchase.
• Once the return is approved, the buyer is given the individual seller's verified return address and ships the item there.
• The buyer pays return shipping unless the item arrived defective or grossly misrepresented. In those cases the seller covers reasonable return postage, in line with these marketplace guidelines.

Refunds

Refunds are processed through Stripe to the original payment method after the seller confirms they have received the item and inspected it against the listing. The refund covers the item price. Return postage paid by the buyer is refunded only when the item was defective or grossly misrepresented.